Refunds, Returns and Exchanges

At AL ABDALLAH OUD, customer satisfaction is our top priority. We understand that sometimes purchases do not meet expectations or change due to unforeseen circumstances.

Refunds

We offer a refund for eligible items returned within 14 days after the purchase date. Refunds will be processed to the original payment method.

To request a refund:

  1. Make sure the item is in its original condition, unused and with all packaging intact.
  2. Complete the refund form available on our website or contact customer service.
  3. Once the return is approved, a full refund will be processed within 7-10 business days.
Returns

Conditions:

  • The return must be made within 14 days of receiving the product.
  • The item must be in new, unused condition and in its original packaging.
  • Proof of purchase (receipt or order number) is required for returns.

Non-returnable items:

  • Personalized or customized products.
  • Opened or used hygiene-related items.
Exchanges

If you would like to exchange an item for a different size, color or style, we are happy to help!

Exchange process:

  1. Return the original item according to our returns process.
  2. Choose the desired exchange item.
  3. We will process the exchange once the returned item is received.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 7 days of receiving your order. We will cover all return shipping costs and offer you a full refund, replacement or exchange, depending on your preference.

How to Return or Exchange an Item

  1. Visit our Returns & Exchanges page on our website.
  2. Fill out the return/exchange form with your order details.
  3. Print the return label (if applicable) and carefully pack the item.
  4. Send the item back to us according to the instructions provided.

Additional Notes:

  • We recommend using a trackable shipping service for returns and exchanges.
  • Some returns may be subject to a restocking fee, especially for popular or large items.
  • Items purchased during sales or with discount codes may have special return policies.

For questions or assistance, please contact our customer service team. Get in touch→